An LMN, or Letter of Medical Necessity, is like a doctor’s note. It’s issued by a healthcare provider to outline the medical reasons why a particular product or service is medically necessary for an individual’s health, and qualifies your purchase to be HSA/FSA eligible. LMNs demonstrate that an expense is needed to diagnose, treat, or alleviate a medical symptom, rather than for general health or wellness purposes.

You can request a Letter of Medical Necessity through Sika on this page –https://www.heartsbio.com/pages/hsa-fsa-eligibility-heartsbio-products/.

If you’re approved, you’ll be able to check out using your HSA/FSA funds for your qualified purchase. 

To request an LMN on Hearts Bicycles you will:

• Chat with a certified healthcare provider to evaluate if you qualify for an LMN
• Complete intake forms, similar to how you would at a doctor’s office
• Consult with our team of healthcare providers, who will determine if you are eligible

Once you have your LMN in hand, you can return to Hearts Bicycles and shop as usual. During checkout, you’ll simply select the Sika payment method to utilize your HSA/FSA funds.

Sika’s healthcare provider team strives to provide a response within 12 business hours after you submit your LMN intake forms.

To see if you’re a candidate for a Letter of Medical Necessity, similar to other telehealth experiences, you’ll be asked to share your name, contact information, date of birth, and information about the symptoms you are experiencing and your medical history. We will also verify your phone number and ask you to upload a photo ID to verify your identity. 

The information you provide in the LMN process will be kept confidential and shared only with our healthcare providers to evaluate your eligibility for an LMN. For more information, see our privacy policy.

Once you’re approved for a Letter of Medical Necessity, proceed to HeartsBio.com, add the relevant bicycle item(s) to your cart, and check out with Sika using your HSA/FSA card. Please use the same email address at checkout that you used to apply for an LMN. If you don’t have your HSA/FSA card handy, you can pay with debit/credit and apply to your HSA/FSA administrator for reimbursement. 

After purchase, Sika will email you a receipt and the LMN. Please upload your receipt and LMN to your HSA/FSA administrator’s website to substantiate your order or request reimbursement if you paid with debit/credit.

The information you provide in the LMN process will be kept confidential and shared only with our healthcare providers to evaluate your eligibility for an LMN. For more information, see our privacy policy.

Letters of Medical Necessity are valid for 12 months from the day they are signed and written.

After you complete a purchase using an LMN, you will need to submit your Letter of Medical Necessity and your receipt to substantiate the purchase if you paid with your HSA/FSA or to get reimbursed if you paid with your credit/debit card. To do this:

1. Log into your HSA/FSA account on your benefit administrator’s website 
2. Find the Reimbursement or Claims section 
3. Upload your receipt and Letter of Medical Necessity

Your administrator will process and evaluate your claim. Please note that some HSA/FSA benefits administrators may incorrectly deny reimbursement, so before purchasing a product with an LMN you should consider contacting your administrator to determine if your purchases will be covered/reimbursed. You can learn more about what is eligible here.

If you are having trouble locating your itemized receipt or LMN, please contact Sika at support@sikahealth.com

Yes, we offer free shipping on all products, except for Hawaii and Alaska.

30 days

Yes, we will provide a return shipping label once the return process for the order has been initiated.

The order will be ready by the next business day. However, bicycle shipments may take an additional 2–3 days due to custom decals.

• Credit Card

• Amazon Checkout

• Apple Pay

• Google Pay

• Venmo

• PayPal

• Affirm - Payment plan

• Klarna - Payment plan

• Sika - FSA / HSA payment

Yes, you can. Please contact us to arrange the pickup by calling 1-855-955-1177 or emailing care@heartsbio.com.

• Test Strips: Complimentary replacement of expired or compromised strips with your next strip order.

• HeartsCare C1 Meter: Lifetime replacement warranty.

• HeartsFit Carbon Bike Frame: Lifetime warranty.